At NMC Healthcare, we are committed to providing you with accurate, timely diagnostic services. Here is what you need to know about your test results, turnaround times, and how to access your medical reports.
Turnaround time refers to the period between the collection of your sample and the release of your final report.
24 to 48 hours
Most standard blood, urine and routine biochemistry tests have a turnaround time of 24 to 48 hours from sample collection.
Extended Processing Time
Certain advanced tests (such as specialised cultures, genetic testing or complex biopsies) require extended processing time. Your attending physician or lab staff will advise you if your test results will take longer to come through.
Retrieving your laboratory results is simple and secure:
Once your lab results are verified by our pathologists, you will receive an automated SMS on your registered mobile number.
The SMS will include a secure link directing you straight to our patient mobile application / portal.
Log in, click on "your profile", My Documents and view, save or download your official digital lab report in PDF format whenever you need it.
Note: Certain outsourced laboratory test results and other manual investigation reports, such as CTG, ECG etc. are currently not available on the app. If you wish to receive these, kindly contact the Medical Records Department of the specific hospital or clinic where the test / procedure has been conducted.
While your written radiology and diagnostic reports will be accessible on the mobile app, actual imaging files (such as X-rays, CT scans, MRIs and Ultrasounds) are not displayed or downloadable within the app.
Available through NMC MyHealth.
Not currently displayed or downloadable through the app.
If you or your referring physician require copies of your diagnostic images:
*Please note that currently only CDs with the requested images can be generated.
You may contact the Radiology Reception at the specific hospital or clinic where your procedure was performed.
Our Radiology team will assist you with verifying your identity and releasing your digital imaging files in accordance with patient privacy regulations.
Kindly wait up to 48 hours of the sample collection. If you still did not receive a notification, please reach out to the facility you have visited.
Please use the contact us form and reach out to the facility for a call back and assistance.
Kindly reach out to the Radiology reception of the facility your images where performed.
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