The care and service that you received at NMC is very important to us and your feedback is used to ensure that your experience has been a positive one. We welcome your suggestions, compliments and complaints and will document them and coordinate with the relevant departments when responding to you.
We also gather anonymous feedback through an independent patient experience research agency called Cemplicity. Following your visit with us, you may receive a questionnaire by WhatsApp. Compliments and complaints are used as constructive contributions to our enhancement of the NMC patient experience, so we appreciate your time in providing honest feedback about your experience with us.
Please feel free to reach out to our Patient Experience team through any of the following channels, by specifying your contact details and which of the NMC facilities you are currently visiting, Kindly note that it might take 2 working days until a team member gets back to you.
Visit the reception desk of the medical facility you attended and you will be connected to a Patient Experience representative.
Comment and complaint forms are available at all NMC facilities.
Please use the Patient Feedback & Complaint Form to input your details and specify the complaint. A team member will get back to you within two working days. Alternatively, you can provide your feedback on the patient survey you should have received by WhatsApp after your visit.
Please use the Patient Feedback & Complaint Form to input your details and specify the complaint. A team member will get back to you within two working days. Alternatively, you can provide your feedback on the patient survey you should have received by WhatsApp after your visit.
Please use the Patient Feedback & Complaint Form to input your details and specify the details of the person you like to appreciate. The message will be shared with the appreciated team members accordingly. Alternatively, you can provide your feedback on the patient survey you should have received by WhatsApp after your visit.
Please use the Patient Feedback & Complaint Form to input your details and specify the complaint. A team member will get back to you within two working days. Alternatively, you can provide your feedback on the patient survey you should have received by WhatsApp after your visit.
Please download the NMC MyHealth application from Google Play or the Apple store and create your profile. You will be able to see your results linked to your registered mobile number by selecting "Documents". Alternatively you can call or email using the contact details on the contact page of the specific facility site.
Please call the specific facility using the details provided on the contact page of the specific facility site.
Please call the specific facility using the details provided on the contact page of the specific facility site.
NMCs Patient and Family Rights and Responsibilities are displayed in all the facilities or available here: Patient and Family Rights and Responsibilities
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