Feedback and Complaints
Introduction
The care and service that you received at NMC is very important to us and your feedback is used to ensure that your experience has been a positive one. We welcome your suggestions, compliments and complaints and will document them and coordinate with the relevant departments when responding to you.
We also gather anonymous feedback through an independent patient experience research agency called Press Ganey. Following your visit with us, you may receive a questionnaire by SMS. Compliments and complaints are used as constructive contributions to our enhancement of the NMC patient experience, so we appreciate your time in providing honest feedback about your experience with us.
Please feel free to reach out to our Patient Experience team through any of the following channels:
In Person :
Visit the reception desk of the medical facility you attended and you will be connected to a Patient Experience representative.
Comment Cards
Comment and complaint forms are available at all NMC facilities.