Patient and Family Rights and Responsibilities

Patient and Family Rights:

Being a valued patient at NMC Healthcare, you and your family have the following rights.

• Be treated to the highest professional standards by appropriately licensed, qualified, and experienced practitioners in a properly licenced and approved facility.
• Be involved in any decision making about your treatment and care.
• Have communications in your native language or through the services of an interpreter (if available)
• The right to refuse the treatment (if you would like to) and to be informed of the medical consequences due to your refusal. The applicable refusal form to be signed will be provided.
• To receive impartial care without discrimination, respecting your values and religious beliefs. This care shall be subject to availability, without interfering with other patients’ safety and NMC work environment and without contradicting with NMC rules & regulations.
• The right to know the identity of the physician or other healthcare practitioners responsible for your care.
• The right to maintain your need for privacy for all clinical interviews/examinations, procedures (including while being transported), and treatments and the confidentiality of all your information.
• Have access to your medical records and expect those records to be up-to-date and accurate.
• Receive information on admission regarding the hospital regulations and relevant policies.
• Reasonable safety in relation to the hospital environment and practices.
• Seek a second opinion about your care without fear of compromise within or outside the organisation.
• Privacy, both of person and information.
• Be informed regarding any uncovered costs and expenses prior to making decisions.
• Receive treatment in an emergency situation (life threatening), regardless of the status of your insurance card or payment.
• The right to receive an itemized bill and explanation of all charges regardless of whether it is paid by you or by another source.
• Receive a written discharge instructions / plan from the nursing team.
• Have a copy of your medical record and medical information after signing the “Release of Information” form or requesting the records by E-Mail and according to the hospital policy & regulations.
• We are committed to provide the dying patients with respectful and compassionate care and respect his / her unique needs.
• We support patient and family choice / decision to donate organs and tissues. (Although we don’t provide this service ourselves). However, if you need any information, please contact our Customer Relations Team.
• Receive information on how to make a complaint if unhappy about the lack of access to your rights, medical examination or treatment, behaviour of the staff or hospital safety standards.
• The right to raise complaints or suggestions on services to the designated team member noted in the complaint’s instructions published.
• To receive continuity of health service, as long as the patient's health status so requires follow up

Patient and Family Rights Responsibilities:

• To provide with a valid proof of ID and / or insurance card with them, when they visit any of the NMC facilities.
• Respect and value the hospital rules and regulations, while paying a visit or approaching for consultation.
• To follow the treatment plan as outlined by the healthcare professional.
• Respect the privacy of other patients.
• To ask any questions if they are not clear about any aspect of their health care provided.
• To consider the rights and responsibilities of other patients and health care professionals.
• Not to use abusive language or display unsocial behaviour to other patient’s visitors or staff.
• To always show consideration for the needs of others.
• Respect the published visiting hours and maximum number of visitors being allowed inside the in-patient wards.
• To use any emergency services only for very urgent problems or when you are unable to use other health services.
• Respect the priority given to the emergency cases. Appointments maybe rescheduled or postponed at the last minute due to unavoidable circumstances.
• To give accurate information about personal details, medical history, medication you are receiving and history of allergies or sensitivity to medicines.
• To face the outcomes of your own actions if you decide not to follow any advice, instructions and/or treatment plan and recommendations.
• Observe safety regulations, including the “no smoking” policy.
• To safeguard your belongings whilst receiving any health care treatment.
• Ensure that financial obligations of your health care, if any, are fulfilled promptly.
• To keep appointments and inform staff if you are unable to attend so that the time can be used by other patients.
• To inform staff if you have any special needs for effective discharge from a hospital or clinic. You should try to prepare for discharge to the best of your ability as soon as you are medically fit.
• To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility.
• To preserve the health facility's property, including buildings, equipment, etc.