On behalf of all the family members of your patient Afif El Khouri, we extend our most sincere thanks and gratitude. We couldn't have been more fortunate to have chosen NMC Royal, and to have had such a wonderful team of doctors, nurses and staff members taking care of our father. We particularly would like to extend our gratitude to Dr. Darshan D.S., Dr. Wissam Al Sahli, and Dr. Kamal al Abdi with a very special thanks to Dr. Dinesh Ramagowdanpura Sadasivan who we wholeheartedly believe saved our father's life.
We would also like to thank all the staff for their professionalism and support, especially all the nurses in the ICU and the CCU who took such good care of their patient, but also graciously put up with the fears, the questions, and sometimes the demands of his loved ones.
The work you did and continue to do is exceedingly important; we thank you for doing it so passionately.
Our family will never forget what you have done for us.
With unending gratitude,
Nawar, Dima and Ussama El Khouri
The NMC group (the "Group") is the leading private sector healthcare operator in the United Arab Emirates (the "UAE"), with a nation-wide network of hospitals and operations in the country since 1974. The Group currently operates or manages eight hospitals, two day-care patient centres, nine medical centres and fifteen pharmacies. In addition, the Group owns and operates Clinica Eugin in Barcelona, Spain - one of the leading fertility treatment centres globally. NMC also owns a 51 per cent. shareholding in Fakih IVF Group, the Middle East market leader for in-vitro fertilisation ("IVF") services. Moreover, NMC also owns and operates Americare Group, the leading home care provider in the UAE as well as ProVita, the pioneering provider of long-term medical care, also in the UAE. The enlarged company received almost 4.3 million patients in 2016. The Group is also a leading UAE supplier of products and consumables across several key market segments, with the major contribution coming from healthcare related products. The Group reported revenues of US$1,220.8 million for the year ended 31 December 2016.
In April 2012 NMC was listed on the Premium Segment of the London Stock Exchange. NMC is a constituent of the FTSE 250 Index.
Awards and Recognition:
NMC Specialty Hospital, Abu Dhabi was awarded the HAAD Jawda. NMC won the People's Choice Award in the medium-size facility category and was recognised for its exceptional service and treatment towards its patients. NMC Specialty Hospital, Abu Dhabi was also awarded the Sheikh Khalifa Excellence Award 2015 (SKEA) under the Silver category. SKEA recognised NMC Specialty Hospital for adapting and adopting innovative world class Best Practices in Excellence-methodologies and facilitating its implementation as a road map for continuous improvement. Moreover, NMC Healthcare was felicitated and recognised as the leading healthcare brand by the Superbrands council for 2015 and 2016.
Brightpoint Royal Women's Hospital has been awarded the Frost & Sullivan Award in the "Emerging Women's Healthcare Service Provider of the Year 2016" category. The Frost & Sullivan Awards recognise companies across the GCC that exhibit excellence in growth strategy and implementation, degree of innovation with new services and technologies, leadership in customer communities. Brightpoint Royal Women's Hospital also won the International Business Excellence Award (IBX) 2016 under Wellbeing and Health category. The IBX Awards are designed to recognise business excellence across the world and provides companies with opportunities to showcase and gain recognition for their tireless efforts. Additionally, Brightpoint Royal Women's Hospital won Service Olympian Award for Best Customer Education Programme. Brightpoint's "HalaBaby" (welcome baby) - Maternal Education Programme was recognised for being the Best Customer Education programme in the UAE. Ethos Integrated Solutions developed the Service Olympian Customer Experience awards to recognise private as well as public organisations in the UAE that have implemented successful customer service strategies.